When you get the great news that your application has been approved for the property, we want to ensure that you understand your obligations as a tenant. We will make a time for you to come into our office, where we will give you all the information you need, you will sign the Residential Tenancy Agreement for your property and pay the first two weeks rent.

This appointment can take up to 60 minutes and is to be attended by all approved tenants on the lease. If you are moving to the area and unable to attend our office, simply let us know and we are happy to make alternate arrangements.

The connection of gas, electricity and telephone etc. is the responsibility of the tenant, however we recommend Wilson Client Care. We take the hassle out of connecting your facilities, simply indicate you wish to take up this option on your Application Form and we will take care of it for you!

Please note that someone from our Wilson Client Care team will automatically contact you to arrange connection of your Water, absolutely free of charge. During the tenancy, unless otherwise specified, Tenants pay for water usage and the Landlord pays for the water rates.

For any tenant wanting to pay their bond in instalments, talk to your Property Manager about EasyBondpay.

EasyBondpay – Click here


Collecting The Keys

On the date that your Residential Tenancy Agreement commences, you will have an appointment in our office to collect your keys and go over the following information:

– Urgent After Hours Maintenance
– Payment of Rent
– ‘Zero Tolerance’ Rent Arrears Policy
– Reporting Maintenance
– Rubbish Bin Collection
– Bond Lodgement
– Property Condition Report
– Consumer Affair’s Tenancy Handbook

At this appointment you will be required to pay a further two weeks rent, along with your bond.

Your bond if not paid by EasyBondpay, is to be a Bank Cheque or Money Order, made payable to the RTBA (Residential Tenancies Bond Authority). We are unable to accept personal cheques or cash. If you are unsure of your bond amount, please contact your Property Manager.

Condition Report

At this appointment you will be provided with two copies of your Condition Report. This Condition Report is prepared by our Property Managers, along with countless photos of the property. While we pride ourselves on being thorough in these reports, we are limited in the time we have to prepare them. We ask that before you start moving into the property, you review this Condition Report and make any changes that are required. You have three business days to return your Condition Report with changes to our office, along with any additional photos you would like to submit. It is very important that you return the Condition Report with your changes, as if it is not returned then the original Condition Report will be used at the Final Inspection of your tenancy, regardless of whether you agree to the original report or not.

Renter’s Insurance

It is the responsibility of the tenant to insure any personal possessions against loss, theft or damage. Wilson Property strongly encourages you to obtain adequate insurance to cover your personal possessions.

We recommend Aon Insurance, you can find out more here.